Order Cancellation Policy

Last updated: 22 September 2026

This page is the cancel rule for change of mind. Faulty, damaged or not-as-described goods are covered by Australian Consumer Law — see Returns & Refunds.

In-stock and floor stock (current range)

You may cancel any time before we dispatch the order or you collect it. You will receive a full refund to the original payment method.

Sale or discontinued items

You may cancel any time before dispatch or collection. A store credit for the amount paid will be applied. Card refunds are not offered on sale or discontinued items for change of mind.

After dispatch or collection

We do not accept change-of-mind returns or refunds once the goods have been dispatched or collected.

Custom-ordered furniture (most Moran, Kuatro Living and similar pieces)

• Before production begins: Cancel for a full refund of any deposit or payment. We confirm in writing when it is processed.
• Once production has begun: Custom orders cannot be cancelled for change of mind. Deposits become non-refundable because the supplier has started manufacturing. We will confirm the production start date before a deposit becomes non-refundable.
• If production has not started but you want a different fabric, colour or size: Contact us — we can usually amend the order before it locks.

What your order confirmation means

In-stock current-range orders can be cancelled before dispatch or collection for a full refund. Sale or discontinued items cancelled before dispatch or collection receive store credit, not a card refund. Custom orders cannot be cancelled for change of mind once production starts. We do not deduct card or platform fees from a promised full refund.

How to cancel

Email sales@urbanclassic.com.au or call (03) 9370 5115 with your order number. The order stays active until we confirm in writing.

Approved card refunds are processed within 5–10 business days to the original payment method. Store credits are applied to your account once we confirm the cancel.

Cancellations initiated by us

If we must cancel (out of stock, mispriced, or we cannot verify the order), we refund any payment in full.

Australian Consumer Law

Nothing in this policy reduces your rights if goods are faulty, not as described, or unsafe. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Phone: (03) 9370 5115
Email: sales@urbanclassic.com.au
Showroom: 63-65 Matthews Avenue, Airport West VIC 3042