Urban Classic Privacy Policy

Last updated: 12 May 2026

Urban Classic & Contemporary Furniture ("Urban Classic", "we", "us") operates this online store, our showroom at 63-65 Matthews Avenue, Airport West VIC 3042, and all related services. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our store, browse our website, or make a purchase.

By using our website or shopping with us, you acknowledge you have read this Privacy Policy and understand how we handle your information.

What information we collect

• Contact details — your name, address, billing and delivery addresses, phone number and email.
• Payment information — credit card and payment details processed securely through Shopify Payments. We never see or store full card numbers.
• Order information — items you browse, add to cart, purchase, return or enquire about.
• Communications — any messages you send us via our contact forms, email, phone, or in person.
• Website usage — device, browser, IP address, and how you interact with our site (via cookies and Shopify's standard analytics).

How we use your information

• To process your orders, payments, deliveries and returns.
• To respond to your enquiries and provide customer service.
• To send you order updates and (if you opt in) news about new arrivals, promotions and design inspiration.
• To keep our website secure and prevent fraud.
• To comply with our legal obligations under Australian law.

Who we share it with

We share your information only where necessary to deliver our services:

• Shopify, our ecommerce platform and payment processor.
• Delivery partners we engage to ship your furniture.
• Suppliers for custom orders that ship direct from the manufacturer.
• Email and SMS providers we use to send order updates and marketing (only if you've opted in).

We do not sell your personal information.

Your rights

Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you, ask us to correct anything that's wrong, and request that we delete your information (subject to legal record-keeping obligations).

You can unsubscribe from marketing emails at any time using the link at the bottom of each email.

Cookies

We use cookies to make the site work properly, remember your cart, and understand how the site is used. You can disable cookies in your browser settings, but some parts of the site may not work as well.

How long we keep your data

We keep your order and customer records for at least 7 years to meet Australian tax and consumer law requirements. Marketing preferences are kept until you unsubscribe.

Contact us

If you have any questions about this policy or how we handle your information, please contact us:

Urban Classic & Contemporary Furniture
63-65 Matthews Avenue, Airport West VIC 3042
Phone: (03) 9370 5115
Email: sales@urbanclassic.com.au

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.