Returns & Refunds Policy

Last updated: 12 May 2026

At Urban Classic, we want you to love your furniture. If something isn't right, we're here to help.

Change of mind

Most of our furniture is custom ordered from suppliers to your specifications (size, fabric, configuration). For this reason, we generally cannot accept change of mind returns on custom-ordered items once an order has been placed and production has begun.

For floor stock and in-stock items, we may accept returns within 14 days of delivery at our discretion, provided the item is in original condition. A 20% restocking fee and return delivery costs apply.

Faulty or damaged items

Under Australian Consumer Law, you are entitled to a remedy if an item is faulty, not as described, or doesn't do what it should. Please contact us within 7 days of delivery if you receive a damaged or faulty item.

• We'll arrange inspection and assessment.
• Depending on the issue, we'll repair, replace, or refund the item.
• You don't lose your rights under Australian Consumer Law because of our return policy.

How to request a return

Contact us with your order number and details of the issue:

Phone: (03) 9370 5115
Email: sales@urbanclassic.com.au
In person: 63-65 Matthews Avenue, Airport West VIC 3042

Refund timeframes

Once a return is approved and the item is received back in original condition, refunds are processed within 5-10 business days to your original payment method.

Items we can't return

• Custom-ordered furniture (after production has commenced)
• Items damaged through misuse or normal wear and tear
• Gift cards
• Clearance and floor stock sold "as is"

Questions?

If you're unsure whether your item is eligible for return, just call or email us. We're a small Melbourne family business and we'll always try to work something out.