Trade Registration
Apply for an Urban Classic trade account. We work with interior designers, architects, builders, stylists, retailers and related trade. Applications are usually reviewed within 2–3 business days.
Approved partners receive trade pricing, project support and partner updates. As a condition of the program you are added to the Carnat Pty Ltd mailing list for product and service updates (you can ask to be removed from marketing later; operational partner notices still apply).
About the Trade & Wholesale program
Trade Partner terms
Carnat Pty Ltd, trading as Urban Classic & Contemporary Furniture, ABN 85 119 144 651 (we, us). Showroom: 63-65 Matthews Avenue, Airport West VIC 3042. Website: urbanclassic.com.au.
These terms apply to trade partners and to goods bought on the website or at the showroom. Using the website or submitting this application means you accept them, together with our Privacy Policy and Terms of Service.
Delivery of goods
Goods are delivered ex-warehouse unless we agree otherwise. We arrange a freight company to your address unless you organise your own carrier. Liability passes to you on delivery to the nominated address, or ex-warehouse if you organise freight.
Standard checkout freight from 20 September 2026 is Victoria / local $79.99 and interstate $199.99, unless a different quote is agreed (access, oversized items, or premium service). Freight is extra to the goods and payable at checkout unless we invoice it separately.
Sign for the number of cartons received. We are not responsible for cartons signed for but not received. Mark the consignment note if cartons are damaged and email us immediately. Bulky and fragile items may take longer. Delivery to your client is at our discretion.
If goods must go above ground level, there must be usable stairs or a lift. If we cannot complete delivery because of the premises, poor access, wrong access details, or no-one home, you pay extra freight and any restocking.
Before checkout you confirm: the products fit in a lift or via stairs; any lift booking is made; any loading-dock booking is made.
Vintage and hand-crafted products
Many pieces are hand finished. Natural variation is expected. We are not responsible for items used inappropriately or in a commercial setting unless the product was sold for that use.
Care
Follow the care notes on the product page or supplied with the piece. We are not responsible for damage where those instructions are not followed.
Pricing
Prices are believed correct when published. We may correct errors and change or withdraw items.
Payments
Visa, Mastercard, American Express, PayPal and Afterpay. Trade terms (including 30-day accounts) are only available after written approval.
Credits, returns, damaged or faulty goods
Credits only if we authorise them and only if you notify us within seven (7) days of receipt, by email to urbaness.teresa@gmail.com, with invoice number, description, and photos or video. Silence after seven days is acceptance.
Authorised returns must be in original packaging. Sales staff cannot take goods back without head-office authorisation. We will not discount goods you have already sold down without our authority. Invalid claims may attract a restocking fee.
Please choose carefully. We do not refund, credit or accept returns for change of mind or a wrong decision, except where Australian Consumer Law requires it.
Warranties
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not major.
Limited structural warranty for domestic use from date of purchase:
- Furniture: 2 years (1 year if ex-display)
- Outdoor furniture: 2 years (1 year if ex-display)
- Upholstery: 1 year (1 year if ex-display)
This covers defects in manufacture and materials. It does not cover damage however caused; fading, mould or mildew of fabric; abuse or lack of maintenance; use other than intended; colour variation in stone, marble, metal or ceramic; timber grain or finish variation; movement, cracking or bowing of timber from humidity or temperature; or damage from foreign substances.
Sample and ex-display
Sold as-is. No refund or exchange. Imperfections may be present. Images are a guide only.
Your own carrier
If you or your carrier collect, transit risk and title pass on collection. Inspect on collection and note exceptions on the receipt. Resolve transit damage with your carrier.
Overdue accounts
We may withhold further supply until an account is current, and we may recover unpaid invoices.
Availability
Incoming shipments can delay dispatch. Unsupplied lines stay on back-order until available. We cannot guarantee stock if you ask us to hold an order.
Cancellations and returns
Cancel in writing by email. The order stays active until we confirm. Packed or reserved goods are cancelled only at our discretion and may attract restocking of up to 40%. Dispatched orders cannot be cancelled for change of mind.
We may cancel for breach of these terms, no response, or failed payment.
If we approve a cancellation or return: freight is not refundable; a 5% administration fee is deducted from any refund. We are not liable for damage from installation or removal of fixed pieces.
Product descriptions
We aim to be accurate. Descriptions and images can differ by screen and by the nature of the materials. Products are for domestic use unless we say otherwise.
Your account
Keep login details confidential. You must be 18 or over to buy. We may refuse service, close accounts or cancel orders.
Australian Consumer Law
Nothing in these terms excludes rights you have under the Australian Consumer Law. Where we are allowed to limit liability for a breach, our liability is limited to supplying the goods again, replacing them, or paying the cost of that supply or replacement.
Changes
We may update these terms. Continued use of the website after a change is acceptance of the new terms.
Questions: (03) 9370 5115 · sales@urbanclassic.com.au · urbaness.teresa@gmail.com